SIG - Public Sector: March 2025

Special Interest Group: Public Sector

The Public Sector Special Interest Group provides an opportunity for leaders within the sector to meet to share best practice and insights covering key topics of interest.

If you’re a senior leader responsible for a contact centre operation in the public sector and would like an opportunity to share ideas in a safe environment, discuss business challenges and to take the opportunity to network with fellow industry leaders, as a CCMA member, we invite you to join this Special Interest Group.

We are conscious that you may be the only person within your organisation that does your role therefore this group enables you to connect with other leaders.

These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We will be discussing all topics that impact your operation and as a member, you drive the agenda.

Agenda

12:00 – Introductions, Welcome and CCMA Update. Kate Law, Membership & Learning Director, CCMA
12:15 – Benchmarking your Public Sector contact centre

We will share groundbreaking insights from the CCMA Benchmark programme and how results for the Public Sector compared against the private sector in our industry.

Kate Law, Membership & Learning Director, CCMA
12:35 – Discuss: How do you compare?

During this roundtable discussion, we will discuss how your organisation compares to the CCMA Benchmark results.

All
13:15 – Summary & Close Kate Law, Membership & Learning Director, CCMA

Book your place(s)


If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Tue 18 Mar 2025

Time: 12:00 - 13:30

Location: Online

Who is it for?

Managers who are responsible for leading contact centre operations within the public sector. Members only.

How much is it?

Free for CCMA members

Book your place(s)


If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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