SIG - Public Sector: April 2024

The Public Sector Special Interest Group provides an opportunity for leaders within the sector to meet to share best practice and insights covering key topics of interest.

If you’re a senior leader responsible for a contact centre operation in the public sector and would like an opportunity to share ideas in a safe environment, discuss business challenges and to take the opportunity to network with fellow industry leaders, as a CCMA member, we invite you to join this Special Interest Group.

We are conscious that you may be the only person within your organisation that does your role therefore this group enables you to connect with other leaders.

These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We will be discussing all topics that impact your operation and as a member, you drive the agenda.

Agenda

12:00 – Introductions, Welcome and CCMA Update.	Kate Law, Membership & Learning Director, CCMA
12:15 – Benchmarking your Public Sector contact centre We will share groundbreaking insights from the CCMA Benchmark programme and how results for the Public Sector compared against the private sector in our industry.	Kate Law, Membership & Learning Director, CCMA
12:35 – Discuss: How do you compare? During this roundtable discussion, we will discuss how your organisation compares to the CCMA Benchmark results.	All
13:15 – Summary & Close	Kate Law, Membership & Learning Director, CCMA

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Where and when?

Date: Tue 16 Apr 2024

Time: 12:00 - 13:30

Location: Online

Who is it for?

Director of Operations, Director of Customer Service, Head of Customer Service, Senior Leaders.

How much is it?

Free for CCMA members

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Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

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Attendee 2 First name:

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SIG – Public Sector: April 2024

Agenda

Book your place(s)

Where and when?

Who is it for?

How much is it?

Book your place(s)