SIG - Housing: March 2024

This quarter, we’ll be discussing Consumer Standards in the Housing sector and how our members are preparing for them.

If you are running a call centre operation in the Housing sector and want the opportunity to share your current challenges with industry colleagues then we invite you to join this event.

These round table events include industry insight and research, member case studies and discussions and as always an opportunity to share ideas and benchmark your own organisation against other member organisations in your sector.

There’s never been a better time to understand what your industry colleagues are doing, so please do join us.

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Where and when?

Date: Tue 19 Mar 2024

Time: 12:00 - 13:30

Location: Online

Who is it for?

Director of Housing, Director of Customer Service, Heads of Customer Service, Head of Housing, Head of Complaints, Head of Repairs, Senior Leaders.

How much is it?

Free for CCMA members

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12:00 – Welcome & CCMA Update	Kate Law, Membership & Learning Director
12:15 – Introductions	All
12:30 – How ready are you for Consumer Standards? With Consumer Standards being a high priority across the Housing Sector we will discuss; how ready are you? Have you had any early findings which you need to act upon? How compliant are you with the regulator? We encourage members to support and share thoughts and advice through this change which is impacting your organisations.	All
13:15 Close	Kate Law, Membership & Learning Director

Agenda

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SIG – Housing: March 2024

Agenda

Book your place(s)

Supported by

Where and when?

Who is it for?

How much is it?

Book your place(s)