SIG - Housing: June 2025

This quarter, we’re holding a roundtable discussion on predictions for the housing sector in 2025 and beyond.

If you are running a call centre operation in the Housing sector and want the opportunity to share your current challenges with industry colleagues then we invite you to join this event.

These round table events include industry insight and research, member case studies and discussions and as always an opportunity to share ideas and benchmark your own organisation against other member organisations in your sector.

There’s never been a better time to understand what your industry colleagues are doing, so please do join us.

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Where and when?

Date: Mon 2 Jun 2025

Time: 12:00 - 13:30

Location: Online

Who is it for?

Directors, Heads of Customer Service in the Housing sector, Operations Managers, Senior Leaders

How much is it?

Free for CCMA members

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12:00	Welcome & introductions	Kate Law, Membership & Learning Director, CCMA
12:15	Predictions for the Housing Sector in 2025 & beyond Housing organisations are having to navigate a rapidly changing landscape which is shaped by policy updates, economic uncertainty and increasing financial pressures. How do these changes impact the contact centre? If budgets are being squeezed, could this result in slow repairs, increasing call volumes? With vulnerability predicted to rise, are we ready for more contact from customers? Adam will share his predictions, including key challenges and opportunities for the housing sector in 2025 and beyond.	Adam Gould, Head of Customer Service & Engagement, Castles & Coasts Housing Association
12:45	How Do Your Predictions Compare? Kate will lead an open mic session where members share how their predictions compare and asks you to consider how you have or will adjust your strategic plans in preparation for the challenges that lie ahead?	Kate Law, Membership & Learning Director, CCMA
13:15	AOB & close	Kate Law, Membership & Learning Director, CCMA

Agenda

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SIG – Housing: June 2025

Agenda

Book your place(s)

Supported by

Where and when?

Who is it for?

How much is it?

Book your place(s)