SIG - Fraud Protection: March 2024

Fraud is a growing challenge in the contact centre and that’s why we invite senior contact centre and fraud and risk leaders to get together to discuss how to tackle it. This quarter we’ll examine the significant impact of telephony fraud and look at the importance of pre-emptive network data analysis for fraud detection.

This roundtable event is designed to give delegates an opportunity to share their challenges, to discuss the fraud they’re experiencing in their contact centre; along with patterns, trends and fraud prevention measures. We hear from industry experts, share insights and research and invite members to tell their stories in an informal but incredibly valuable session.

Of course, as always, this is a great opportunity network, share ideas and benchmark your own organisation against other member organisations.

Agenda

Time	Topic – What does contact centre fraud look like	Lead
11:00	Welcome to this new Fraud Protection Special Interest Group.	Kate Law, Membership & Learning Director, CCMA
11:10	Introductions	All
11:20	Roundtable: Fraud in your contact centre Members are invited to share their approach to managing Fraud risk within their organisation? We will discuss how organisations have needed to evolve their intelligence and processes to protect their business and people.	Kate Law, Membership & Learning Director, CCMA
12:00	What does contact centre fraud look like? In this discussion, we will examine the significant impact of telephony fraud, which is often underestimated. We will emphasise how expansive it can be and explore the evolution and motives of prolific fraudsters. We will also examine the key attack vectors and consequential business impacts, highlighting the importance of pre-emptive network data analysis for fraud detection.	Tim Burton, Chief Customer Officer, Smartnumbers
12:30	Optional site tour
13:00	Networking lunch
13:30	AOB & Close	Kate Law, Membership & Learning Director, CCMA

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Where and when?

Date: Wed 13 Mar 2024

Time: 11:00 - 13:30

Location: Manchester

Who is it for?

Directors, Head of Customer Service, Fraud Managers, Senior Leaders, Fraud Investigations Managers, Head of Claims, Head of Financial Crime, Head of Commercial Risk, Head of Risk and Compliance.

How much is it?

Free for CCMA members

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Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

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SIG – Fraud Protection: March 2024

Agenda

Book your place(s)

Supported by

Where and when?

Who is it for?

How much is it?

Book your place(s)