SIG - Financial Services: June 2024

If you are running a contact centre operation in in a financial services organisation and want the opportunity to share your current challenges with industry colleagues then we invite you to join this event.

This is an exclusive member-only meeting for contact centre leaders in the Financial Services sector. It is an opportunity for you to come together to share ideas and talk about the challenges and opportunities facing contact centres in your industry.

There’s never been a better time to understand what your industry colleagues are doing, so please do join us.

Agenda

12:00 – Welcome and CCMA update	Kate Law, Membership and Learning Director, CCMA
12:10 – Open Mic Discussion – Understanding Your Contact Centre’s Customer Reach How many channels do you offer? How effective are they? Following a quick poll, we’ll discuss which channels deliver an effective customer and employee experience for members in financial services. And what is the appetite to enhance channels further?	Kate Law, Membership and Learning Director, CCMA
12:40 – Deep Dive: Social Media at HSBC Social Media Lead from HSBC, Hannah Ratcliff shares the approach, successes and challenges faced when implementing and managing social channels. Hannah will share hints and tips which she has learnt in this area as she has a wealth of experience with social channels.	Hannah Ratcliff – Barnes, Social Media Lead, HSBC
13:25 – AOB & Close	Kate Law, Membership and Learning Director, CCMA

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Where and when?

Date: Tue 25 Jun 2024

Time: 12:00 - 13:30

Location: Online

Who is it for?

Customer Service Director, Operations Director, Complaints Director, Heads of Customer Service in the Financial Services sector, Head of Banking, Senior Leaders.

How much is it?

Free for CCMA members

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Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

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Attendee 2 First name:

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SIG – Financial Services: June 2024

Agenda

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