If you’re a leader responsible for a contact centre operation and want the opportunity to share ideas and best practice in a safe environment, discuss your business challenges and also take the opportunity to network with your fellow industry leaders. As a member of the CCMA, we invite you to join this Special Interest Group.
These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We’ll be discussing the areas of Diversity and Inclusion that impact your operation and as a member, you drive the agenda.
Come join us!
Agenda
12:00 – Welcome
Welcome and check in |
Lucie Child, Strategy Lead Customer Care, The Very Group |
12:10 – SSCL’s Path to DEIB Excellence
Discover the story behind SSCL’s triumph as the Gold winner for Best Approach to Diversity, Equity, Inclusion, and Belonging at the UK National Contact Centre Awards 2024. In 2023, SSCL unveiled a focused DEIB strategy aimed at cultivating an inclusive culture, boosting diverse talent representation, and revolutionising recruitment practices to be fair and flexible. Join Joanna, SSCLS’s Equity, Diverse and Inclusion Manager, as she shares their approach, milestones, and triumphs on this transformative path. |
Joanna Murphy, Equity, Diversity and Inclusion Manager, SSCL |
12:40 – What’s working in the Contact Centre?
Join us for an engaging discussion as we explore the latest approaches to diversity, equity, inclusion, and belonging in the contact centre world. We’ll cover a range of topics including class, culture, religion, race, gender, sexual orientation, age and disability. Contribute your experiences and hear from others as we uncover the best DEIB practices! |
All |
13:10 – Sharing approaches – What does DEIB in the contact centre look like?
In these breakout discussions, we’ll explore strategies and best practices for helping colleagues manage shift planning and work arrangements, ensuring they can fully participate in upcoming events. Consider things such as:
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All |
13:30 – Summary & Close | Lucie Child, Strategy Manager Customer Care, The Very Group |
Book your place(s)
Where and when?
Date: Tue 24 Sep 2024
Time: 12:00 - 13:30
Location: Online
Who is it for?
Director of Diversity and Inclusion, HR Director, Director of Talent and Culture, Head of HR, Head of People, Operations Managers, Employee Engagement Champions, Team Managers, Culture Leads, HR Business Partners, People Leads, and leaders responsible for inclusivity and diversity in the operation.
How much is it?
Free for CCMA members