SIG - Complaints Management: March 2024

The theme for this seminar is:

If you are running a complaints team and want the opportunity to share your current challenges with industry colleagues, then we invite you to join this event.

These round table events include presentations from industry experts sharing insight and research, member case studies and round table discussions.

As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.

Come join us.

Agenda

Time Topic: Complaints Handling Strategies Who
12:00 Introductions, Welcome and CCMA Update.

Members will be invited to introduce themselves and the organisation which they work for.

Laura Farrell, Engagement Manager, CCMA
12:20 Panel: How does your complaints strategy fall in line with regulators expectations?

Ensuring your complaints handling strategy meets customer needs whilst ensuring that regulator expectations are met can have impacts to technical design, employee handling processes and look and feel to how customers are communicated to. During this roundtable we encourage members to share how their organisation manages regulator expectations in line with their complaints handling strategy.

Laura Farrell, Engagement Manager, CCMA
12:50 Open discussion: Complaints handling strategy

  • How are members using technology to your complaints strategy?
  • How have customer needs changed, impacting complaints?
  • Supporting employees to ensure that they are confident and skilled to handle complaints.
All
13:20 Summary & Close Laura Farrell, Engagement Manager, CCMA

Book your place(s)


If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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Where and when?

Date: Fri 22 Mar 2024

Time: 12:00 - 13:30

Location: Online

Who is it for?

Heads of, Senior Leaders, Complaints Resolution Managers, Business Improvement Managers, Customer Experience Managers, Customer Insight Managers.

How much is it?

Free for CCMA members

Book your place(s)


If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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