If you are running a complaints team and want the opportunity to share your current challenges with industry colleagues, then we invite you to join this event.
These round table events include presentations from industry experts sharing insight and research, member case studies and round table discussions.
As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.
Come join us.
Agenda
Time | Topic: Complaints Handling Strategies | Who |
12:00 | Introductions, Welcome and CCMA Update.
Members will be invited to introduce themselves and the organisation which they work for. |
Laura Farrell, Engagement Manager, CCMA |
12:20 | Panel: How does your complaints strategy fall in line with regulators expectations?
Ensuring your complaints handling strategy meets customer needs whilst ensuring that regulator expectations are met can have impacts to technical design, employee handling processes and look and feel to how customers are communicated to. During this roundtable we encourage members to share how their organisation manages regulator expectations in line with their complaints handling strategy. |
Laura Farrell, Engagement Manager, CCMA |
12:50 | Open discussion: Complaints handling strategy
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All |
13:20 | Summary & Close | Laura Farrell, Engagement Manager, CCMA |
Book your place(s)
Where and when?
Date: Fri 22 Mar 2024
Time: 12:00 - 13:30
Location: Online
Who is it for?
Heads of, Senior Leaders, Complaints Resolution Managers, Business Improvement Managers, Customer Experience Managers, Customer Insight Managers.
How much is it?
Free for CCMA members