SIG - Complaints Management: June 2025

If you are running a complaints team and want the opportunity to share your current challenges with industry colleagues, then we invite you to join this event.

These round table events include presentations from industry experts sharing insight and research, member case studies and round table discussions.

As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.

Come join us.

Agenda

Topic: Managing Executive Complaints

12:00

Welcome & Introductions

Kate Law, Membership & Learning Director CCMA

12:10

Managing Executive Complaints

As executive complaints continue to grow, it’s important to explore how these complaints are handled and how they differ from central complaints functions.

During this interactive session we will share experiences and best practices in managing executive complaints. We’ll delve deeper to better understand:

What challenges do you face when handling executive complaints?

How do you keep your executive leadership informed about executive complaints and their outcomes?

How do executive complaints contribute to Continuous Improvement (CI) efforts?

We’ll explore these key topics and share valuable insights between us on managing executive complaints effectively.

All

12:50

AOB & Close

Kate Law, Membership & Learning Director CCMA

Book your place(s)

Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 2 First name:

Attendee 2 Last name:

Attendee 2 Job title:

Attendee 2 Email:

Attendee 3:

Attendee 3 First name:

Attendee 3 Last name:

Attendee 3 Job title:

Attendee 3 Email:

Attendee 4:

Attendee 4 First name:

Attendee 4 Last name:

Attendee 4 Job title:

Attendee 4 Email:

Attendee 5:

Attendee 5 First name:

Attendee 5 Last name:

Attendee 5 Job title:

Attendee 5 Email:

Attendee 6:

Attendee 6 First name:

Attendee 6 Last name:

Attendee 6 Job title:

Attendee 6 Email:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Book your place(s)

Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 2 First name:

Attendee 2 Last name:

Attendee 2 Job title:

Attendee 2 Email:

Attendee 3:

Attendee 3 First name:

Attendee 3 Last name:

Attendee 3 Job title:

Attendee 3 Email:

Attendee 4:

Attendee 4 First name:

Attendee 4 Last name:

Attendee 4 Job title:

Attendee 4 Email:

Attendee 5:

Attendee 5 First name:

Attendee 5 Last name:

Attendee 5 Job title:

Attendee 5 Email:

Attendee 6:

Attendee 6 First name:

Attendee 6 Last name:

Attendee 6 Job title:

Attendee 6 Email:

Where and when?

Date: Thu 12 Jun 2025

Time: 12:00 - 13:00

Location: Online

Who is it for?

Managers who are responsible for complaints in the contact centre. Members only.

How much is it?

Free for CCMA members

Book your place(s)

Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 2 First name:

Attendee 2 Last name:

Attendee 2 Job title:

Attendee 2 Email:

Attendee 3:

Attendee 3 First name:

Attendee 3 Last name:

Attendee 3 Job title:

Attendee 3 Email:

Attendee 4:

Attendee 4 First name:

Attendee 4 Last name:

Attendee 4 Job title:

Attendee 4 Email:

Attendee 5:

Attendee 5 First name:

Attendee 5 Last name:

Attendee 5 Job title:

Attendee 5 Email:

Attendee 6:

Attendee 6 First name:

Attendee 6 Last name:

Attendee 6 Job title:

Attendee 6 Email:

SIG – Complaints Management: June 2025

Agenda

Book your place(s)

Book your place(s)

Supported by

Where and when?

Who is it for?

How much is it?

Book your place(s)