The theme for this seminar is: Optimising the digital customer experience

This half day seminar will focus on creating actionable insights from every customer conversation – regardless of channel.
We will share best practice for maximising your digital conversations effectively to meet your two biggest objectives:

– Optimising efficiencies
– Improving the customer journey

Join us to hear from industry experts and member case studies, where we will share the latest research and some tried and tested methodologies.
You will leave better informed about some of the tools and techniques available to you in order to really understand and improve your customers digital experience

About the sponsor

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

Where and when?

Date: Tue 21 May 2019

Time: 12:30 pm - 4:30 pm

Location: London

Who is it for?

Digital Managers, Social Media Managers, Heads of Department, Operational Leaders and Managers, Contact Centre Managers, Business Improvement Managers

Why should I go?

Discover top tips and practical tools on how to maximise your digital conversations to improve the customer journey and optimise efficiencies.

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

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