The theme for this seminar is: Maximising Productivity through AI Solutions

This seminar will focus on the development of AI solutions in Contact Centres.

Industry experts including Microsoft and Microsoft Gold Partners eBECS will share:

  • How AI is evolving for our industry,
  • Practical examples of how organisations are deploying AI,
  • How AI is delivering ‘Next Best Activity’ solutions, helping to have more productive and effective conversations with your customers.

About the sponsor

eBECS is a specialist in total Microsoft Business Solutions, designing and delivering Lean and agile solutions globally for customers in Manufacturing, Distribution, Retail, Services, Not-for-profit and other related sectors.

Tailored to industry and business needs, eBECS’ award-winning solutions cover Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Mobile, Field Service, Data Analytics, Business Intelligence (BI), the Internet of Things (IoT), and Cloud and Managed Services.

Book your place(s)

 

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

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Where and when?

Date: Tue 15 May 2018

Time: 12:30 pm - 4:30 pm

Location: The Brewery, London

Who is it for?

Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Team Managers, Quality Managers

Why should you go?

We will share case studies from organisations that have successfully implemented AI solutions and the opportunity to network with industry colleagues on this important topic.

How much is it?

Free for CCMA members

Book your place(s)

 

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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