The theme for this seminar is: Maximising Productivity through AI Solutions
This seminar will focus on the development of AI solutions in Contact Centres.
Industry experts including Microsoft and Microsoft Gold Partners eBECS will share:
- How AI is evolving for our industry,
- Practical examples of how organisations are deploying AI,
- How AI is delivering ‘Next Best Activity’ solutions, helping to have more productive and effective conversations with your customers.
About the sponsor
eBECS is a specialist in total Microsoft Business Solutions, designing and delivering Lean and agile solutions globally for customers in Manufacturing, Distribution, Retail, Services, Not-for-profit and other related sectors.
Tailored to industry and business needs, eBECS’ award-winning solutions cover Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Mobile, Field Service, Data Analytics, Business Intelligence (BI), the Internet of Things (IoT), and Cloud and Managed Services.
Book your place(s)
Where and when?
Date: Tue 15 May 2018
Time: 12:30 pm - 4:30 pm
Location: The Brewery, London
Who is it for?
Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Team Managers, Quality Managers
Why should you go?
We will share case studies from organisations that have successfully implemented AI solutions and the opportunity to network with industry colleagues on this important topic.
How much is it?
Free for CCMA members