The theme for this seminar is: Personalising the customer journey whilst improving productivity

Consumers have always valued meaningful personal interactions. But the arrival of social media, advanced analytics and AI has changed the way that organisations engage with their customers. Now organisations of any size or sector can tailor the customer experience to individuals and during this seminar we will share some of these approaches:

  • Understand how to successfully leverage your customer data for improved results
  • Reach more customers at the right time using robotic process automation
  • Learn how to effectively optimise your customer journey
  • Improve your contact centre productivity

Join us for this half day seminar where you will have the opportunity to hear from three member organisations who have implemented personalisation into the customer journey. They will share what has worked well for them and the results they have achieved.

There will be opportunities to discuss the presentations with other attendees and share ideas during round table discussion sessions.

We will be ending the seminar with drinks and nibbles to give you further opportunity to network with other attendees.

These seminars are often fully booked, so please register your places early!

About the sponsor

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Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

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Attendee 4:

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By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Thu 5 Mar 2020

Time: 12:30 pm - 5:00 pm

Location: London

Who is it for?

Contact Centre Leaders, Colleague Engagement Managers, HR professionals, Business Change Managers, Customer Experience Managers and anyone responsible for people in their contact centre.

Why should I go?

Discover top tips and idea from industry leaders on how to improve your customer journey and productivity

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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