The worst experience you can give your customers is connecting them with an advisor who can’t handle their query.
But with products and processes frequently changing and growing in complexity, keeping your frontline teams up to date is becoming increasingly difficult.
Join us at this seminar where we will share some thoughts on tools and techniques that can help, along with case studies from organisations who have implemented successful solutions. At this half day seminar you will hear:
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.
Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.
NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Date: Thu 6 Sep 2018
Time: 12:30 pm - 4:30 pm
Contact centre leaders, Quality Managers, Business Improvement specialists, Customer Experience Leaders, Team Leaders.
Discover practical tools and techniques that can help with knowledge management, and hear case studies from organisations who have implemented successful solutions.
Free for CCMA members