The worst experience you can give your customers is connecting them with an advisor who can’t handle their query.
But with products and processes frequently changing and growing in complexity, keeping your frontline teams up to date is becoming increasingly difficult.
Join us at this seminar where we will share some thoughts on tools and techniques that can help, along with case studies from organisations who have implemented successful solutions. At this half day seminar you will hear:
Verint is a global leader in Actionable Intelligence, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verints vision is to create A Smarter World with Actionable Intelligence, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
Date: Thu 6 Sep 2018
Time: 12:30 pm - 4:30 pm
Contact centre leaders, Quality Managers, Business Improvement specialists, Customer Experience Leaders, Team Leaders.
Discover practical tools and techniques that can help with knowledge management, and hear case studies from organisations who have implemented successful solutions.
Free for CCMA members