Vulnerable customers can be hard to define, challenging to service and difficult to identify. And in our multi – channel world the challenge increases. During this seminar we will share some tools and techniques that can help support this very important process.
This half day seminar will include presentations from expert speakers, and case studies from CCMA members who have successfully deployed processes and practices to support identifying and servicing vulnerable customers.
You will also have the opportunity to network and share best practice with industry colleagues facing the same challenges
Date: Tue 21 May 2019
Time: 12:30 pm - 4:30 pm
Digital Managers, Social Media Managers, Heads of Department, Operational Leaders and Managers, Contact Centre Managers, Business Improvement Managers
Free for CCMA members