Regardless of which channel a customer chooses, they should expect a consistently high service. That means ensuring that quality across ALL channels is monitored, managed and forms part of any internal improvement programme.
Join us for this half day seminar where we’ll explore best practice for creating a roadmap across all your channels.
You’ll hear from industry experts on the subject and have the opportunity to discuss and debate best practice with industry colleagues
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.
Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.
NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Date: Tue 12 Feb 2019
Time: 12:30 pm - 4:30 pm
Customer Experience Leaders, Customer Insight Managers, Quality Managers, Contact Centre Leaders, Analytics Managers
Discover practical tools and techniques that can help with customer journey mapping , and hear case studies from organisations who have implemented successful solutions.
Free for CCMA members