The theme for this seminar is: Contact Centre Benchmarking – How contact centres are performing currently and what the future looks like
During this half day seminar we will share insight from the latest contact centre benchmarking, how contact centres are performing currently against these and what the future looks like.
Join us to hear from industry experts and member case studies, where we will share the latest benchmarking research
You will leave better informed about what the future holds for contact centres and some of the tools and techniques available to you in order to really drive change.
You will also have the opportunity to network and share best practice with industry colleagues facing the same challenges
About the sponsor
Book your place(s)
Where and when?
Date: Wed 4 Dec 2019
Time: 12:30 pm - 4:30 pm
Who is it for?
Heads of department, Contact Centre Leaders, Business Change Managers, Customer Experience Managers and anyone responsible for managing people in their contact centre.
Why should I go?
Discover the latest bench marking data for Contact Centres
How much is it?
Free for CCMA members