Whether you plan for seasonal peaks in demand or are subjected to unpredictable peaks due to weather, Governmental decisions or ‘unforeseen circumstances’, managing this in the contact centre can be a significant challenge.
So let’s talk about it. The future suggests that demand is rising, but many contact centre leaders are experiencing sudden spikes in demand more often than ever before. How do you deal with this? We’ll explore how you manage your colleagues and their expectations, we’ll hear tips and advice on the practical response you can take and there’ll be an opportunity for you to ask questions of your peers about how they approach managing peak demand.
Join us at Estée Lauder, a retailer that is experienced in planning for peak demand, for a morning of discussion, ideas, and presentations with practical advice that you can take away into your operation.
Hear the latest news and updates on the CCMA and what to expect from the day.
How are you helping your teams adapt to change quickly? We’ll hear from our panel of experts, then share ideas together as a group.
Get practical advice and tips on how to prepare your colleagues mentally for sudden peaks and troughs in demand.
Covid-19 Safety Measures
We are committed to ensuring a safe environment for guests to join us when we meet face-to-face. Subject to the specific requirements of our host, please could you take the following measures:
- Check for symptoms of covid-19 before travelling and follow any relevant guidance on travel.
- Do not attend if you have been asked to self-isolate, have covid symptoms or have a positive covid test.
- Practice good hygiene, washing your hands thoroughly and using hand sanitiser regularly when with us.
- Please adhere to all safety measure in place at the venue for the safety and comfort of all guests.
About the CONNECT event series
Hosted on CCMA member sites around the country, the CONNECT event series aims to bring our members together again, at a local level, as we start to emerge from the restrictions of the pandemic. They aim to deliver insights, enable talking points and give you a chance to hear the views and experiences of others.
Each event will take place in a different town or city around the UK and will cover different relevant topics appropriate for contact centre leaders and those that run contact centre operations.
Book your place(s)
Where and when?
Date: Wed 5 Oct 2022
Time: 9:30 am - 1:00 pm
Location: Estée Lauder, Fareham
Who is it for?
Head of Contact Centre, Head of Operations, Contact Centre Managers, Operations Managers.
CCMA members only.
Why should you go?
Join like-minded industry peers to share ideas, gain inspiration and enjoy a networking lunch.
How much is it?
Free of charge