Resource Planning for Team Leaders

To highlight the key areas of the planning process that Team Leaders can influence, raising awareness of how their actions determine the planning outputs.

This workshop provides information and tools that will help you educate your advisors on the impact their behaviour has on the forecasting and scheduling outputs, including service levels and their shifts patterns.

During this practical workshop, we will focus on:

The cause of poor call forecasts
The impact of not adhering to schedules and holiday allocations
The importance of using the correct Activity Codes
The benefits to advisors of flexibility
What occupancy means to the advisors
The importance of working as a team to achieve service goals

After this workshop Team Leaders will be able to raise awareness in their centres of how they and their team’s actions and behaviours impact the forecasts and schedules. They will also understand the importance of managing holiday allocations and schedule adherence to reduce the pressure of work.

For delegates who wish to develop a greater understanding of how forecasts and schedules are produced, enabling them to have more informed discussions with their Resource Planners, it is recommended that delegates first attend the Introduction of Resource Planning Workshop.

Book your place(s)

Where and when?

Date: Wed 22 May 2019

Time: 9:00 am - 5:00 pm

Location: London

Who is it for?

Team Leaders

Why should you go?

How much is it?

CCMA members: £349 + VAT additional places £299 + VAT

Non-members: £399 + VAT additional places £349 + VAT