Research Revealed: Barriers to Innovation

Overcoming barriers to innovation

Everyone talks about innovation in the contact centre, but what exactly is this? What are the benefits of innovation in the contact centre? How innovative are we really? What are the ways in which innovation can be accelerated, and what gets in the way? Who is responsible for innovation, and who should be involved?

Answers to these burning questions will be revealed by our Research Director, Stephen Yap, who will unveil our latest research on this hottest of topics and debate the findings live with:

Kate O’Loughlin, Organizational Effectiveness Manager at British Gas,
Tracy Sheldon, Head of Continuous Improvement at Ageas UK,
Alan Mullen, Customer Services Manager at Superdry and
Ash Hallett, Director of Sales UK & EMEA at UJET.

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Where and when?

Date: Thu 30 Jun 2022

Time: 12:00 pm - 1:00 pm

Location: Online

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Business leaders, contact centre and operational leaders .

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About the Speakers

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