Quarterly Member Online Seminar: Focus on Customer

Each quarter members are invited to a half day mini-conference to hear from members and experts. In Q2 we will be focusing on customers. We will be talking through the current customer challenges facing contact centre management and sharing best practice, advice and ideas on how to overcome them.

Moira Clark, Professor of Strategic Marketing at the Henley Business Centre, will be sharing her latest thinking, while eBay and Limitless will tell their award winning customer engagement story and we are lining up a panel of experts to talk customer service metrics, amongst other things…

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Where and when?

Date: Tue 15 Jun 2021

Time: 9:00 am - 12:30 pm

Location: Online

Who is it for?

Members only

Why should you go?

Hear from experts, find out latest best practice and get the latest research findings with a focus on customers of the contact centre.

How much is it?

Free to attend.