Our first seminar of the year will focus on ‘Automation in Contact Centres’ and how our industry is learning how to use robotics and automation to work alongside people.
This half day seminar will include the latest research and thinking on the topic as well as case studies from organisations that have successfully implemented automation into their contact centre operation.
Industry expert Martin Hill- Wilson will share Contact Centre trends and disrupters. Swinton Group will share their journey with us and explain how they embraced automation along the way. The Very Group will present how they deployed AI and bots into their contact centres which led to them winning a Gold award at the European Contact Centre and Customer Service Awards
You’ll hear from industry experts and have the opportunity to discuss and debate best practice with industry colleagues during round table discussions.
During the day we’ll explore:
- Insight from the latest research on automation
- How automation is integrated into the Contact Centre
- Member case studies
- The challenges that members are facing when implementing automation
About the sponsor
Book your place(s)
Where and when?
Date: Tue 11 Feb 2020
Time: 12:30 pm - 4:30 pm
Who is it for?
Heads of department, Contact Centre Leaders, Business Change Managers, Customer Experience Managers, Business Improvement Managers, Digital Managers, anyone responsible for deploying automation in their operation.
Why should I go?
Discover how our industry is learning how to use robotics and automation to work alongside people.
How much is it?
Free for CCMA members