Planning and Organising – Essential Skills and Techniques for Team Managers

This workshop is suitable for Team Managers or aspiring Team Managers working in a contact centre environment. Delegates will come away from the session with tools and techniques that they can put into place immediately.

By the end of the workshop delegates will have an understanding of: 

  • Planning time effectively and organising your workload
  • The challenges of being proactive in a reactive environment
  • How to free up more time to spend with their team members
  • Which tasks are adding value to their role and how to eliminate distractions
  • How to prioritise activities to ensure that they are maximising the effectiveness of their team
  • Tools and techniques for improved time management, decision making and prioritising

Book your place(s)

 

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Thu 18 Jul 2019

Time: 9:30 am - 4:30 pm

Location: London

Who is it for?

Team Managers or aspiring Team Managers

Why should you go?

This workshop is designed for managers who are looking to develop skills and techniques around planning and organising in an operational role.

How much is it?

CCMA Members: £249 + VAT

Non-members: £299 + VAT

Book your place(s)

 

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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