Planning and Organising for Team Managers

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Planning and Organising – Essential Skills and Techniques for Team Managers

This workshop is suitable for Team Managers or aspiring Team Managers working in a contact centre environment. Delegates will come away from the session with tools and techniques that they can put into place immediately.

By the end of the workshop delegates will have an understanding of:

Planning time effectively and organising your workload
The challenges of being proactive in a reactive environment
How to free up more time to spend with their team members
Which tasks are adding value to their role and how to eliminate distractions
How to prioritise activities to ensure that they are maximising the effectiveness of their team
Tools and techniques for improved time management, decision making and prioritising

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Where and when?

Date: Tue 12 Jun 2018

Time: 9:30 am - 4:30 pm

Location: London

Who is it for?

Team Managers or aspiring Team Managers

Why should you go?

This workshop is designed for managers who are looking to develop skills and techniques around planning and organising in an operational role.

How much is it?

CCMA Members: £249 + VAT

Non-members: £299 + VAT