This workshop is suitable for Team Managers or aspiring Team Managers working in a contact centre environment. Delegates will come away from the session with tools and techniques that they can put into place immediately.
By the end of the workshop delegates will have an understanding of:
Date: Tue 12 Jun 2018
Time: 9:30 am - 4:30 pm
Team Managers or aspiring Team Managers
This workshop is designed for managers who are looking to develop skills and techniques around planning and organising in an operational role.
CCMA Members: £249 + VAT
Non-members: £299 + VAT