Part 6 | Evolution of the Contact Centre

Over the last two years our industry has been through some of the toughest challenges it has ever faced. We have been tracking its progress through the Evolution of the Contact Centre research initiative to present the current situation and what contact centre leaders are revealing about their plans for the future.

This is Part 6 of the Evolution programme and we can’t wait to show you just how far the industry has come. Our Research Director, Stephen Yap, will be sharing the findings before we debate them with two of the research participants.

Join us as we uncover the latest findings.

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Where and when?

Date: Wed 20 Jul 2022

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Business leaders, contact centre and operational leaders

Why should you go?

Hear the latest findings in how contact centre operations are evolving strategically

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About the Speakers

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