Our industry has had to work through major challenges as the pandemic has thrown opportunities and threats our way.
Here at the CCMA we have continued to monitor and review the changes through the Evolution of the Contact Centre research initiative and are delighted to bring you the latest findings.
This is the fifth part of the Evolution of the Contact Centre programme. In this edition, we are exploring how contact centre leaders are collaborating with other areas of the business, with a particular focus on working more closely with marketing to better inform product development or sales enablement.
Join us as we reveal the latest insights from the research that is in field in January. Stephen Yap will share the key themes identified and talk to some of those that are participating.
About the Speakers
James Blackwood, Head of Contact Centre at Eurostar
James has been at Eurostar for 23 years in a variety of roles including Ticket Office Manager and Operations Manager in St Pancras, as well as managing our UK-based train crew.
James is currently Head of Contact Centre, and is delivering a strategy to make sure their customers can self-serve effectively through AI and automation, and their Contact Centre teams have tools at their disposal to easily assist those customers who genuinely need their help.
Book your place(s)
Where and when?
Date: Tue 8 Feb 2022
Time: 12:00 pm - 1:00 pm
Who is it for?
Business leaders, contact centre and operational leaders
Why should you go?
Hear the latest findings in how contact centre operations are evolving strategically
How much is it?
Free for CCMA members