Contact centres witnessed an extraordinary period of transformation and innovation in 2020. COVID-19 was the catalyst, but the advances are here to stay.

Having successfully addressed the operational changes needed to function during lockdown, contact centres now have their sights firmly set on the future.

In this third part of our Evolution of the Contact Centre programme, we are exploring in depth the challenges facing contact centres in 2021 and where the priorities are.

Join us as we reveal the latest insights from research taking place in January/February. Stephen Yap will share the key themes and some of the verbatim comments made during the research. We’ll chat with some of the participants and Jonathan Allan, CMO at Puzzel, will summarise for us.

During this session, we will be joined by:

Amy Scott – Sedulous
John Devlin – Ascensos
Louise Locke – Travel Port

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Where and when?

Date: Thu 4 Mar 2021

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Members and non-members are welcome

Why should you go?

Hear the very latest in how contact centres are evolving

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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