How Knowledge Management supports your changing operation

Your opportunity to Ask the Experts about deploying Knowledge Management now that it is an essential approach for adapting to the new world.

The world has changed, and the conversations your advisors are having with customers are quite different. Your operation has probably adapted too which means that advisors need to be kept up to date with changes in processes and policies. This change is likely to continue as we all adjust to a new way of doing things.

Knowledge management is now essential. It can help your advisors find and share the information needed to answer both customer enquiries, and questions they may have themselves. You can be sure that the answers are consistent, up to date, and easily accessible.

This Ask the Experts online event will provide contact centre leaders with an opportunity to ask an expert about Knowledge Management good practice. We will be joined by industry expert John Bousfield from Verint, the Customer Engagement Company, and Paul Beilby, responsible for Knowledge Management at Equiniti (providers of financial and administration services), as we ask them to share with us how Knowledge Management can support customers and their advisors during this time of extreme change.

During this session you will:

  • Hear how others are using Knowledge Management through the pandemic
  • Find out how Knowledge Management can support your changing operation
  • Answer your questions live
  • Discover practical ideas and good practice in Knowledge Management

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Tue 7 Jul 2020

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Contact Centre Leaders, Change Managers, Business Planning and Improvement Teams, Process Improvement Teams, Customer Experience Managers, Team Leaders

Why should you go?

Discover the latest Knowledge Management systems and how they can help your operation

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Go to Top