The theme for this best practise visit is: How to create ‘incredible’ experts in your teams by designing innovative development programmes

Join us for this site visit where the Virgin Holidays team will share how they have developed a unique and innovative programme to develop and engage colleagues.

During this interactive morning, the leadership team will share with us:

  • How they have redesigned their customer contact centre structure to increase engagement and retention of colleagues.
  • How they have developed and implemented an innovative programme of learning and growth
  • What has worked well for them and importantly, what hasn’t

As always there will be the opportunity to tour the contact centre and meet with your peers to share experiences on this topic

As always you will have the opportunity to meet with your peers and contact centre leaders to share experiences on this topic

About the host

Virgin Holidays have been arranging holidays since 1985 and are the largest transatlantic tour operator in the UK.

Their principles are founded on providing an excellent customer service, value, reliability, responsibility and a sense of fun.

Their team strives to deliver amazing holiday experiences to all of our customers, through a number of contact channels.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

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Where and when?

Date: Wed 26 Feb 2020

Time: 9:30 am - 1:00 pm

Location: Crawley

Who is it for?

Heads of Department, Contact Centre Managers, Learning and Development Managers, HR Business Partners, Business Improvement Managers, Colleague Engagement Specialists, Team Managers, Training Managers.

Why should you go?

In 2018 Virgin Holidays won Best Medium Contact Centre of the Year at the European Contact Centre and Customer Serviced Awards

Hear first-hand how the Team at Virgin Holidays have developed a unique approach to learning and development

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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