The theme for this best practise visit is: Implementing an effective channel shift strategy to maximise self service
Join us for this award-winning member visit with Swinton Insurance.
On the visit their leadership team will share with us how they have moved from a traditional High Street model to a digital model.
During this interactive morning, they’ll…
Swinton Insurance is a UK insurance retailer that was established in 1957. It has a new contact centre site in central Manchester and network of branches across the United Kingdom and in excess of 1,500 employees. The company offers a range of insurance products from a panel of UK insurers covering car, bike, home, commercial, taxi and caravan insurance
In 2018, they recently won the Gold award at the UK national Contact Centre Awards for Best Contact Centre Support Team.
Date: Tue 19 Feb 2019
Time: 9:30 am - 1:00 pm
Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Team Managers, Quality Managers
Free for CCMA members