The theme for this best practise visit is: Creating the agile agent of the future – creating an insight driven empowered call centre
Shop Direct open their doors and show us how they are using insight to empower their workforce.
They will share with us how they are creating the agent of the future by creating an insight driven empowered call centre. There will also be a tour of their contact centre and an opportunity to network with your industry peers to share experiences
During the morning, they will:
Shop direct are the second largest pureplay online retailer and one of the largest online unsecured credit providers in the UK. With brands that include Littlewoods.com and Very.co.uk.
They offer their customers access to the latest brands and products through an easy and personalised shopping experience – one that our customers can access anytime and anywhere.
Date: Wed 20 Mar 2019
Time: 9:30 am - 1:00 pm
Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Insight Managers, Voice of the Customer specialists, Quality Managers, Complaints Managers, Customer Relations Managers
Shop Direct open their doors and show us how they are using insight to empower their workforce
Free for CCMA members