The theme for this best practise visit is: How to create an “always on” approach to communicating with customers and utilising tech to deliver awesome customer experiences
The Social Media Team at Severn Trent Water won Gold at the 2018 UK National Contact Centre Awards. During this visit they will give us a tour of their operation and share how their social media campaigns are reaching far and wide to engaging their community of customers.
During the morning, they will:
There is also an opportunity to network with your industry peers and to share experiences and best practice
Severn Trent Water are located in the catchment areas of two of Britain’s largest rivers providing water supplies and waste management to customers. They are winners of the 2018 Social Media team at the UK National Contact centre awards.
Date: Wed 12 Dec 2018
Time: 9:30 am - 1:00 pm
Social Media Managers, Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague Engagement Specialists, Insight Managers, Voice of the Customer Specialists, Quality Managers, Complaints Managers, Customer Relations Managers,
Severn Trent Water open their centre to share how social media has created an invaluable link to their communities
Free for CCMA members