On this visit to the Ombudsman Services Contact Centre operation, the leadership team will share with you their tips for creating a successful and engaged complaints handling function.
Dealing with over 590,000 customer contacts last year the Ombudsman Services team will share with us how they use insight and data to work with companies and other agencies to support customers.
During this interactive morning, they will:
The Ombudsman Services is approved by the energy regulator Ofgem to independently handle disputes between energy companies and their customers.
They have also recently been appointed to provide independent dispute resolution for TV licensing and have launched a major dialogue with consumers to help tackle an ‘imbalance in power’ in the housing sector.
Date: Thu 27 Sep 2018
Time: 9:30 am - 1:00 pm
Complaints Managers, Customer Relations Managers, Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Insight Managers, Voice of the Customer specialists, Quality Managers
Ombudsman Services deal with over 590,000 customer contacts a year and will share their tips for creating a successful and engaged complaints function.
Free for CCMA members