Moneypenny are providers of a worldwide telephone answering service.
Our host Ceri Henfrey, Head of Operations will show us around their contact centre and share how they are making small changes to make life better for their customers and people.
They will share with us how their people are giving them the best ideas and how small changes can make a big difference.
They will show us their “Culture box” and “Tech garden” and how this is helping with training and developing and bringing things to life for their people.
During the morning, they will:
Most people have spoken to Moneypenny but few people realise it. Established in 2000, Moneypenny are the biggest and fastest growing company in their sector, handling over 15m calls and chats 24/7.
Date: Tue 20 Nov 2018
Time: 9:30 am - 1:00 pm
Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague engagement specialists, Insight Managers, Voice of the Customer specialists, Quality Managers, Complaints Managers, Customer Relations Managers
Moneypenny open their centre to share their unique culture and people engagement
Free for CCMA members