The theme for this best practise visit is: Deploying a customer and colleague engagement programme
Join us for this best practice visit where the LEGO team will share the journey of how they are moving their multi-lingual operation from a traditional contact centre to a culture where colleague and customer engagement come first
About the host
Lego started in 1932 and is still a family owned business. It has over 20k employees and services customers in over 35 countries.
The Lego service centres are home to around 300 employees speaking 20 languages.
Their team strives to deliver “an only the best is good enough” service to all its customers, through a number of contact channels.
Book your place(s)
Where and when?
Date: Wed 28 Oct 2020
Time: 9:30 am - 1:00 pm
Who is it for?
Heads of Department, Contact Centre Managers, Learning and Development Managers, HR Business Partners, Business Improvement Managers, Colleague Engagement Specialists, Team Managers, Training Managers.
Why should you go?
How much is it?
Free for CCMA members