On this visit John Lewis open their doors to their Award-winning Contact Centre operation. The leadership team will share with you, how their history and democratic values underpin their unique culture.
One of the biggest challenges faced by business’ is how to get their people to live brand values and ensure that customers enjoy the same experience. John Lewis share with us how they have achieved this.
During this best practice visit you’ll hear:
As always, you’ll also have the opportunity to meet with your peers to share ideas and experiences on this topic
John Lewis and Waitrose are a partnership business, owned by over 85,500 members.
They have over 1200 customer service seats in two locations and over 36 stores around the country.
In 2017, they won “best outsourced partnership of the year” at the European Contact Centre and Customer Service Awards (ECCCSA).
Date: Wed 4 Jul 2018
Time: 9:30 am - 1:00 pm
Contact Centre Managers, Recruitment Managers, Learning and Development managers, Heads of Department, Culture Change Managers, Colleague Engagement specialists, Insight Managers, Voice of the Customer specialists, Quality Managers.
Free for CCMA members