The theme for this best practise visit is: Deploying successful digital channels for your customers
The Homegroup leadership team will share with us how they have successfully migrated customers to their digital channels and engaging them in the process
They will talk about how they have weaved empathy into all their customer conversations
During this interactive morning, they’ll…
- Share how they designed and implemented new digital channels
- How they have created an empathy driven conversation
- Share how they are migrating customers to digital channels whilst maintaining good customer engagement
- Demonstrate how they have stayed connected with customers by including them in process design workshops
As well as having the opportunity to tour their 150-seat operation you will have the opportunity to meet with industry peers to share experiences on this topic
About the host
Home Group (HG) is a charitable organisation providing high quality supported housing services on a national scale.
Book your place(s)
Where and when?
Date: Tue 30 Apr 2019
Time: 9:30 am - 1:00 pm
Who is it for?
Contact Centre Managers, Digital Managers, Heads of Department, Business Training Managers, Business Improvement Managers, Colleague Engagement Specialists, Team Managers, Quality Managers, Resource Planning Managers.
Why should you go?
Following a successful digital implementation, Home Group is continuously exploring innovative ways to support customer through this journey.
How much is it?
Free for CCMA members