Putting the learning and development function at the heart of customer service transformations

On this visit the Dyson leadership team will share with us their story of how they’re transforming customer service and putting the new L&D function at the heart of the changes

During this interactive morning, they’ll show how they are

  • Creating a customer experience that’s as unique and distinctive as Dyson’s technology
  • Continuously exploring innovative ways to transform the service they provide to customers
  • Creating a new L&D function to support this vision
  • Supporting and engaging their employees

As well as having the opportunity to tour this 250-seat operation you will have the opportunity to meet with your peers and contact centre leaders to share experiences on this topic

About the host

Dyson was founded in 1993 by Sir James Dyson, who remains Chief Engineer and Chairman.

Dyson holds over 7,500 patents worldwide and is focused on combining hardware, software and algorithms to make intelligent machines which understand their environment and how to improve it.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

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Where and when?

Date: Thu 17 Oct 2019

Time: 9:30 am - 1:00 pm

Location: Wiltshire

Who is it for?

Heads of Department, Contact Centre Managers, L&D Managers, Training Managers, Business Improvement Managers, Colleague Engagement Specialists, Team Managers

Why should you go?

Dyson are continuously exploring innovative ways to support the growth of their organisation and how they service customers

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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