Putting the learning and development function at the heart of customer service transformations
On this visit the Dyson leadership team will share with us their story of how they’re transforming customer service and putting the new L&D function at the heart of the changes
During this interactive morning, they’ll show how they are
- Creating a customer experience that’s as unique and distinctive as Dyson’s technology
- Continuously exploring innovative ways to transform the service they provide to customers
- Creating a new L&D function to support this vision
- Supporting and engaging their employees
As well as having the opportunity to tour this 250-seat operation you will have the opportunity to meet with your peers and contact centre leaders to share experiences on this topic
About the host
Dyson was founded in 1993 by Sir James Dyson, who remains Chief Engineer and Chairman.
Dyson holds over 7,500 patents worldwide and is focused on combining hardware, software and algorithms to make intelligent machines which understand their environment and how to improve it.
Book your place(s)
Where and when?
Date: Thu 17 Oct 2019
Time: 9:30 am - 1:00 pm
Who is it for?
Heads of Department, Contact Centre Managers, L&D Managers, Training Managers, Business Improvement Managers, Colleague Engagement Specialists, Team Managers
Why should you go?
Dyson are continuously exploring innovative ways to support the growth of their organisation and how they service customers
How much is it?
Free for CCMA members