The theme for this best practise visit is: Implementing an award winning culture programme
BT won Gold for ‘Best Medium Contact Centre’ at the European Contact Centre and Customer Service Awards in 2019.
On this visit the leadership team will share with us how they’ve put colleague engagement into the heart of their operations
During this interactive morning, the team will share with us:
- How they’ve put colleague engagement at the heart of all they do
- Their innovative approach to supporting the learning and development of their employees
- How and why they implemented an employee concierge service
- How they share best practice with their other sites across the country.
As well as having the opportunity to tour this award-winning operation you will have the chance to meet with your peers and contact centre leaders to share experiences on this topic
About the host
BT’s ‘value’ team are based in Newcastle and focus on retaining existing customers through both inbound and outbound campaigns. They primarily focus on BT sport customers.
Book your place(s)
Where and when?
Date: Thu 21 May 2020
Time: 9:30 am - 1:00 pm
Who is it for?
Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague Engagement Specialists, HR Business Partners, Team Managers.
Why should you go?
See first hand the contact centre that won ‘Best Medium Contact Centre’ at the European Contact Centre and Customer Service Awards
How much is it?
Free for CCMA members