Top tips for attracting and retaining talent – hear from the experts.
As contact centres have evolved to support customers in the digital world, the skills and experience required to deliver great customer experiences has also expanded. Attracting the right talent with the right attitude – and then holding on to those people is becoming more challenging.
Join us for a few hours at the end of your working day to hear from industry experts and CCMA award winning members who will share their top tips on this important topic.
During this interactive session:
MERJE is an award-winning recruitment consultancy operating across multiple sectors. Our bespoke and professional service covers permanent and contract roles across all areas of Customer Contact, including management and entry-level positions. Our aim is to provide exceptional and consistent quality with a particular focus on delivery. With an enthusiastic and dedicated team, we pride ourselves on understanding your individual needs – whether you’re looking to recruit the most talented employees, or exploring your next career move.
Date: Thu 31 Jan 2019
Time: 4:30 pm - 7:30 pm
Heads of Department, Operational Managers, Contact Centre Managers, HR and recruitment specialists, Business Improvement Managers, Colleague engagement specialists, Insight Managers, Voice of the Customer specialists, Quality Managers.
Discover top tips and practical tools to help recruit and retain talent in the Contact Centre industry and hear from the UK National Contact Centre Gold winners and how they have low attrition and high engagement.
Free for CCMA members