Member Networking Event: Top tips for attracting and retaining talent – hear from the experts

Top tips for attracting and retaining talent – hear from the experts.

As contact centres have evolved to support customers in the digital world, the skills and experience required to deliver great customer experiences has also expanded. Attracting the right talent with the right attitude – and then holding on to those people is becoming more challenging.

Join us for a few hours at the end of your working day to hear from industry experts and CCMA award winning members who will share their top tips on this important topic.

During this interactive session:

  • Winner of the UK National Recruitment team, BGL will share how their story and how they are using innovative ways to recruit
  • MERJE will deliver an insightful session on how to recruit top talent
  • Deborah Bulcock from Health Coaching & Wellbeing Solutions will deliver an insightful and interactive session on how to retain and nurture top talent
  • Provide the opportunity to network with your industry peers to share experiences

About the sponsor

MERJE is an award-winning recruitment consultancy operating across multiple sectors. Our bespoke and professional service covers permanent and contract roles across all areas of Customer Contact, including management and entry-level positions. Our aim is to provide exceptional and consistent quality with a particular focus on delivery. With an enthusiastic and dedicated team, we pride ourselves on understanding your individual needs – whether you’re looking to recruit the most talented employees, or exploring your next career move.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

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Where and when?

Date: Thu 31 Jan 2019

Time: 4:30 pm - 7:30 pm

Location: Manchester

Who is it for?

Heads of Department, Operational Managers, Contact Centre Managers, HR and recruitment specialists, Business Improvement Managers, Colleague engagement specialists, Insight Managers, Voice of the Customer specialists, Quality Managers.

Why should you go?

Discover top tips and practical tools to help recruit and retain talent in the Contact Centre industry and hear from the UK National Contact Centre Gold winners and how they have low attrition and high engagement.

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

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