Top tips for attracting and retaining talent – hear from the experts.
As contact centres have evolved to support customers in the digital world, the skills and experience required to deliver great customer experiences has also expanded. Attracting the right talent with the right attitude – and then holding on to those people is becoming more challenging.
Join us for a few hours at the end of your working day to hear from industry experts and CCMA award winning members who will share their top tips on this important topic.
Founded in October 2011, MERJE is led by directors Jonathan Abelson, Richard Abelson and Edward Manson, and has grown year-on-year to become a respected national firm with offices in Manchester and London. We have achieved this by staying true to our aim of providing an outstanding service whilst being personable, professional and friendly.
Date: Thu 11 Oct 2018
Time: 4:15 pm - 7:00 pm
Heads of Department, Operational Managers, Contact Centre Managers, HR and recruitment specialists, Business Improvement Managers, Colleague engagement specialists, Insight Managers, Voice of the Customer specialists, Quality Managers.
Discover top tips and practical tools to help recruit and retain talent in the Contact Centre industry and hear from the UK National Contact Centre Gold winners and how they have low attrition and high engagement.
Free for CCMA members