Delivering a great customer experience is all about designing interactions from a customers’ point of view to meet or even exceed their expectations, thereby increasing customer satisfaction, loyalty and advocacy. So how do you do this?
Would you be interested in attending a master class that would help answer the following questions?
Date: Thu 24 Jan 2019
Time: 9:00 am - 5:00 pm
This master class is designed for those who want to improve their knowledge into customer experience, journey mapping and service design.
This will help you to better understand your customer’s needs, how to deliver against them, reduce your cost to serve and gain a competitive edge.
CCMA Members: £545 + VAT
Non-Members: £595 + VAT
Discounts available for multiple bookings, please enquire.