Marketing Essentials for Contact Centre Managers

Explore the principles of marketing

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This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre:

The marketing activities of your organisation, from TV advertising to national press and email campaigns, drives enquiries to the contact centre. This workshop will help you understand how you can be ready to support those campaigns.

The session is supported with relevant case studies, plus facilitated conversations with your peers to share ideas and best practices. If you’re new to marketing, or it’s time for a refresher, this course will take you through the principles of marketing you need to know in 2022.

Format

3-hour online workshop, using Zoom.

How to book

Please complete the form below to book your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

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By completing this form you agree to CCMA’s standard Terms and Conditions for Training and that the CCMA using your personal data in accordance.

Where and when?

Date: Tue 28 Jun 2022

Time: 9:30 am - 12:30 pm

Location: Online

How much is it?

CCMA members: £299*

Non-members: £349*

*excludes VAT

Additional discounts available for group bookings

About the trainer

Luan Wise

Luan is an independent marketing consultant with over 20 years’ experience in agency, client-side and consultancy roles. She’s also a LinkedIn Learning course instructor, lead trainer for Facebook and Instagram, and author of the award-winning book, Relax! It’s Only Social Media.

Book your place(s)

Company: ^*

Email: ^*

First Name: ^*

Last Name: ^*

Purchase order number:

Phone:

Job title: ^*

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 1 First name:

Attendee 1 Last name:

Attendee 1 Job title:

Attendee 1 Email:

Attendee 2:

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Attendee 6:

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By completing this form you agree to CCMA’s standard Terms and Conditions for Training and that the CCMA using your personal data in accordance.

Explore the principles of marketing

Read full course description

Book your place(s)

Where and when?

Who is it for?

Why should you go?

How much is it?

About the trainer

Luan Wise

Book your place(s)