Strategies for Managing Stress

Stress is our natural reaction when we are threatened or under pressure. Not all stress is bad, because it can motivate us to achieve things in our daily life, for example meet the demands of home, work and family life. But too much stress can affect our mood, our body and our relationships, especially if experienced over a long period of time. Ultimately it may lead to a feeling of physical, mental and emotional exhaustion, often called burnout.

In this session you will learn

  • The difference between stress, worry and anxiety – recognising the response to each
  • Understanding and identifying the stress points and triggers in work and personal life
  • Developing self-awareness and the appropriate actions to mitigate or avoid stress
  • Simple steps to help regulate the symptoms of stress

Format

3 hour session via Zoom

Maximum capacity

12

How to book

Please complete the form below to book your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to CCMA’s standard Terms and Conditions for Training and that the CCMA using your personal data in accordance.

Where and when?

Date: Fri 16 Sep 2022

Time: 9:30 am - 12:30 pm

Location: Online

Who is it for?

All contact centre employees; Managers, customer-facing colleagues, high dependency teams

Why should you go?

To explore stress and recognise triggers and mitigation for you, your teams and ultimately your customers.

How much is it?

Join Today

CCMA members: £299*

Non-members: £349*

Book 3 places and receive 25% discount on the third place

*Excludes VAT

About the trainer

Anthony has a 20-year career across the private and public sector both nationally and internationally. He held several Head of Communications positions in both public and private sector organisations. He has been coaching since 2006, and over the last five years has worked with clients across numerous sectors including social housing, professional services, automotive, public sector, armed forces, retail, construction, energy and technology.

He specialises in working with forward-thinking companies who are concerned about improving the performance of their people while preserving their mental wellbeing. He is an accomplished and regular speaker about mental toughness, management, stress resilience and mental health.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to CCMA’s standard Terms and Conditions for Training and that the CCMA using your personal data in accordance.

Go to Top