Managing a Hybrid Team

With a growing number of companies moving towards the flexibility of home-working options for employees, the need for remote management training is also a growing need.

Leading remote or virtual teams is similar to managing regular teams, but requires greater emphasis on building trust and confidence, communication, performance management, and effective use of technology.

Are you a Team Leader who wants to apply best practices in ‘leading from a distance’ and ensure your team feel inspired and motivated to deliver high performance?

Do you want to ensure you build strong working relationships, built on respect, trust and autonomy?

When you have attended this course, you will walk away feeling inspired to put the appropriate actions into place to support your remote team; making them feel trusted and valued and ultimately achieve a high performance.

Learning Outcomes 

By the end of the workshop you will be able to:

  • Explain effective ways to manage a remote team which includes a mix of experience and skill levels as well as individuals who may be losing motivation and job satisfaction.
  • Identify ways to stay in REACH, with your team, to ensure you build Trust and avoid over-bearing check-ups or ‘out of sight, out of mind’thinking
  • Recognise the advantages and disadvantages of a variety of communication channels, in order to choose the most effective channel, based on importance and needs.
  • Apply effective strategies when facilitating remote team meetings.

Workshop outline

  • Explain effective ways to manage a remote team which includes a mix of experience and skill levels as well as individuals who may be losing motivation and job satisfaction.

You will explore the key challenges of managing a hybrid team and agree steps you can take to effectively manage a mix of skill, motivation and experience levels.

  • Identify ways to stay in REACH, with your team, to ensure you build Trust and avoid over-bearing check-ups or ‘out of sight, out of mind’thinking

In this part of the session you will consider ways to adapt your leadership approach to stay in REACH and build Trust

R- Responsiveness

E- Empathy

A- Accountability

C- Create Connection

H – Help

We will explore the main factors that can help you build strong trust-based relationships with your team.

  • Recognise the advantages and disadvantages of a variety of communication channels, in order to choose the most effective channel, based on importance and needs.

We will examine a variety of communication channels available to you, when working remotely, analyse the pros and cons and agree the most effective channels to use, in the right way and at the right time, based on level of importance and individual needs.

  • Learn how to effectively facilitate remote team meetings.

In this part of the session, you will learn a best-practise approach to apply when facilitating virtual team meetings, that will engage team members and build individual confidence levels.

Format

3.5 hour online session (with a break), using Zoom.

How to book

Please complete the form below to book your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to CCMA’s standard Terms and Conditions for Training and that the CCMA using your personal data in accordance.

Where and when?

Date: Wed 7 Sep 2022

Time: 9:30 am - 1:00 pm

Location: Online

Who is it for?

Contact Centre Team Leaders who are new to managing a team remotely or want to refresh their remote management skills.

Why should you go?

To learn how to manage a remote team.

How much is it?

CCMA members: £299*

Non-members: £349*

*excludes VAT

Additional discounts available for group bookings

About the trainer

Jacqui is an award-winning Trainer with 25 years training and coaching experience. She spent 27 years of her career working within contact centres across a variety of sectors and specialises in the following:

  • Team Leader Development Programmes
  • Coaching Skills
  • Customer Service

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to CCMA’s standard Terms and Conditions for Training and that the CCMA using your personal data in accordance.

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