Inclusion and equity in a hybrid call centre model

What does it really feel like to work in a hybrid environment?

As a senior contact centre leader, you are invited to join us to experience a hybrid meeting where we will discuss the important issues of inclusion and equity in a hybrid call centre model.

Recent research from the CCMA, supported by Poly, indicated that 79% of contact centre colleagues said they wanted a hybrid working model, and that they wanted the role of the office to be different – needing to support team working, socializing, and line manager relationships.

How do you make sure that all employees are included regardless of where they work, and that there is equity between those in the office and those working elsewhere?

Also to be previewed, considerations for duty of care crossing people, places and technology using advanced analytics that give visibility into modern work spaces and how you can do more for your remote workforce to keep them happy using intelligent connections for management and insights.

Either join us in Poly’s offices in the Gherkin in London on Tuesday 14 September from 12-2pm. Or, you can join us virtually and participate from your home or office.

NB Capacity is limited in the Poly office due to government guidance, so please confirm early if you can join us in person. Should more places become available as restrictions lift, we will release more spaces.

Book your place(s)

If you’re a CCMA member and would like to join us, please email jade@ccma.org.uk.

Please note: The in-person meeting will depend upon Poly’s corporate policy and is subject to ongoing updates. Attendees may be required to social distance and provide more specific compliance information closer to the event date.


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Supported by

Where and when?

Date: Tue 14 Sep 2021

Time: 12:00 pm - 2:00 pm

Location: Online

Who is it for?

CCMA members only

How much is it?

Free for CCMA members

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