Inclusion and equity in a hybrid call centre model

What does it really feel like to work in a hybrid environment?

As a senior contact centre leader, you are invited to join us to experience a hybrid meeting where we will discuss the important issues of inclusion and equity in a hybrid call centre model.

Recent research from the CCMA, supported by Poly, indicated that 79% of contact centre colleagues said they wanted a hybrid working model, and that they wanted the role of the office to be different – needing to support team working, socializing, and line manager relationships.

How do you make sure that all employees are included regardless of where they work, and that there is equity between those in the office and those working elsewhere?

Also to be previewed, considerations for duty of care crossing people, places and technology using advanced analytics that give visibility into modern work spaces and how you can do more for your remote workforce to keep them happy using intelligent connections for management and insights.

About the speakers

Claire Dutton

UK&I Senior Manager, Poly





Richard Kenny

Global Senior Product Manager, Poly





Patrick Bonar

Experience and Demonstration Lead, EMEA





Book your place(s)

If you’re a CCMA member and would like to join us, please email

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

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Where and when?

Date: Tue 14 Sep 2021

Time: 12:00 pm - 2:00 pm

Location: Online

Who is it for?

Members and non-members

How much is it?

Free to attend

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