In Search of Effortless Customer Experiences

One of the primary goals of every contact centre is to resolve customers’ queries with as little effort as possible required of customer and provider. However, many issues can arise that get in the way of effortless outcomes.

So we have done some research to explore this further and will be revealing the outcomes at this one-hour session.

Join our Research Director, Stephen Yap, as he unveils brand new research that reveals the most common causes of customer effort, and then debates the findings with two special guests to determine how to avoid them.

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Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

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Where and when?

Date: Thu 30 Sep 2021

Time: 1:00 pm - 2:00 pm

Location: Online

Who is it for?

Contact centre leaders responsible for customer experience

Why should you go?

Find out what customers are looking for

How much is it?

Free to attend

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