One of the primary goals of every contact centre is to resolve customers’ queries with as little effort as possible required of customer and provider. However, many issues can arise that get in the way of effortless outcomes.
So we have done some research to explore this further and will be revealing the outcomes at this one-hour session.
Join our Research Director, Stephen Yap, as he unveils brand new research that reveals the most common causes of customer effort, and then debates the findings with two special guests to determine how to avoid them.
Book your place(s)
Where and when?
Date: Thu 30 Sep 2021
Time: 1:00 pm - 2:00 pm
Who is it for?
Contact centre leaders responsible for customer experience
Why should you go?
Find out what customers are looking for
How much is it?
Free to attend