Improving Employee Engagement

Have you ever considered educating your people on what engagement actually is?

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Do you feel the things you’ve been doing are wearing off, and you’re in need of some fresh ideas?

According to Gallup, disengaged employees have 37% higher absenteeism, 18% lower productivity and 15% lower profitability. When that translates into pounds, you’re looking at the cost of 34% of a disengaged employee’s annual salary.

This one-day session is perfect for bringing your people agenda champions/leaders together to explore what engagement is and isn’t, to review recent engagement scores and to work with your organisation to create an engagement action plan that will set you up for success.

Learning outcomes

What you’ll take away:

Understand concepts of intrinsic and extrinsic motivation, engagement, satisfaction, the role of fun, contribution and empowerment
Recognise that engagement comprises multiple elements and the importance of each
Learn about the circle of control and how it can influence engagement
Have clear visibility and understanding of the action plan created and benefits to having an engaged team

Course content

Introduction to employee engagement and what makes a great place to work
Exploration of My5© Engagement Model / In-house engagement model
Determining current state and future state for each lens
Creating an employee engagement action plan
Agreeing accountability and next steps

How to book

Please complete the form below to book your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

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Where and when?

Date: Custom

Time: Custom

Location: In-house

How much is it?

Please contact info@ccma.org.uk for availability and quote

About the trainer

Nicola Callan

Nicola Callan is a skills and engagement coach, facilitator, and trainer. Working in and around contact centres for most of her career, she understands which skills can make the biggest difference to performance, motivation and customer experience and delivers sessions that leave delegates with the confidence and ability to be even better at what they do.

Book your place(s)

Company: ^*

Email: ^*

First Name: ^*

Last Name: ^*

Purchase order number:

Phone:

Job title: ^*

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 1 First name:

Attendee 1 Last name:

Attendee 1 Job title:

Attendee 1 Email:

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By completing this form you agree to CCMA’s standard Terms and Conditions for Training and that the CCMA using your personal data in accordance.

Have you ever considered educating your people on what engagement actually is?

Read full course description

Book your place(s)

Where and when?

Who is it for?

Why should you go?

How much is it?

About the trainer

Book your place(s)