Future-Proofing Your People Strategy

Contact centre leaders today are grappling with profound shifts brought about by political, economic and technological change. These shifts necessitate a substantial re-thinking of operations, not least of which include people strategy: recruitment and retention, colleague engagement, organisational structures, ways of working, roles and responsibilities.

Join Stephen Yap, CCMA’s Research Director, as he launches our latest research exploring how industry leaders are responding to change and re-inventing their people strategy. He’ll be discussing the implications of change on :

Headcount and salaries – what is the industry planning?
Recruiting and retention – how are approaches changing?
Learning and development – why is this now so critical?
Emerging roles and evolving skills – what does the future look like?

With a panel of industry leaders, including James Adamczuk, Zoom’s CX Evangelist in EMEA, they’ll also consider the risks to customer experience and operational outcomes, and how to mitigate the risks and measure progress.

Book your place(s)

Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 2 First name:

Attendee 2 Last name:

Attendee 2 Job title:

Attendee 2 Email:

Attendee 3:

Attendee 3 First name:

Attendee 3 Last name:

Attendee 3 Job title:

Attendee 3 Email:

Attendee 4:

Attendee 4 First name:

Attendee 4 Last name:

Attendee 4 Job title:

Attendee 4 Email:

Attendee 5:

Attendee 5 First name:

Attendee 5 Last name:

Attendee 5 Job title:

Attendee 5 Email:

Attendee 6:

Attendee 6 First name:

Attendee 6 Last name:

Attendee 6 Job title:

Attendee 6 Email:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact [email protected].

Supported by

Where and when?

Date: Thu 1 May 2025

Time: 12:00 – 13:00

Location: Online

Who is it for?

Open to all.

Why should you go?

Explore how industry leaders are responding to change and re-inventing their people strategy.

How much is it?

Free to attend.

Book your place(s)

Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 2 First name:

Attendee 2 Last name:

Attendee 2 Job title:

Attendee 2 Email:

Attendee 3:

Attendee 3 First name:

Attendee 3 Last name:

Attendee 3 Job title:

Attendee 3 Email:

Attendee 4:

Attendee 4 First name:

Attendee 4 Last name:

Attendee 4 Job title:

Attendee 4 Email:

Attendee 5:

Attendee 5 First name:

Attendee 5 Last name:

Attendee 5 Job title:

Attendee 5 Email:

Attendee 6:

Attendee 6 First name:

Attendee 6 Last name:

Attendee 6 Job title:

Attendee 6 Email:

Future-Proofing Your People Strategy

About the Speaker

Book your place(s)

Supported by

Where and when?

Who is it for?

Why should you go?

How much is it?

Book your place(s)