Explore the principles of marketing communications
This 3 hour virtual workshop explores the principles of marketing communications, and how it relates to the contact centre:
We will explore the theory behind how customers make their purchasing decisions, and how contact centre communications can help support that process. We will also look at opportunities to respond to customer service queries with new social media features such as video messaging and live shopping streams.
The session is supported with relevant case studies, plus facilitated conversations with your peers to share ideas and best practices.
3-hour online workshop, using Zoom.
How to book
Please complete the form below to book your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to email@example.com.
Book your place(s)
Where and when?
Date: Tue 13 Sep 2022
Time: 9:30 am - 12:30 pm
Who is it for?
Contact Centre Managers.
Why should you go?
To explore the principles of marketing, and how it relates to the contact centre.
How much is it?
CCMA members: £299*
Additional discounts available for group bookings
About the trainer
Luan is an independent marketing consultant with over 20 years’ experience in agency, client-side and consultancy roles. She’s also a LinkedIn Learning course instructor, lead trainer for Facebook and Instagram, and author of the award-winning book, Relax! It’s Only Social Media.