Flexibility and productivity considerations in a hybrid model

What does it take to define your hybrid model?

As you start to get into the detail behind understanding where colleagues work best, combined with what the business needs are, this is an opportunity to discuss your findings, explore new ideas and seek comfort from peers.

Exclusive to CCMA members only, this is a roundtable for senior contact centre leaders to come together to discuss challenges they are facing in the decision-making process to find a hybrid model that works for your operation.

Bupa’s Kirk Bradley, Commercial Operations Director, and Sandra Scott, HR Business Partner, will be kicking us off by sharing the process they have been through, the insights they have drawn on and talking about some of the challenges that they are facing.

Senior contact centre leaders who are members of the CCMA.

Free for CCMA members