Flexibility and productivity considerations in a hybrid model

What does it take to define your hybrid model?

As you start to get into the detail behind understanding where colleagues work best, combined with what the business needs are, this is an opportunity to discuss your findings, explore new ideas and seek comfort from peers.

Exclusive to CCMA members only, this is a roundtable for senior contact centre leaders to come together to discuss challenges they are facing in the decision-making process to find a hybrid model that works for your operation.

Bupa’s Kirk Bradley, Commercial Operations Director, and Sandra Scott, HR Business Partner, will be kicking us off by sharing the process they have been through, the insights they have drawn on and talking about some of the challenges that they are facing.

Book your place(s)

If you’re a CCMA member and would like to join us, please email helen@ccma.org.uk.


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

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Where and when?

Date: Thu 24 Jun 2021

Time: 10:30 am - 12:00 pm

Location: Online

Who is it for?

Senior contact centre leaders who are members of the CCMA.

How much is it?

Free for CCMA members

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