Developing Resource Planning Skills and Outputs

This highly practical workshop is aimed at Planners in small centres (up to about 30 agents) who want to understand how to develop basic Microsoft Excel models to produce forecasts and schedules and track shrinkage and adherence measurements.

By the end of this course attendees will be able to:

  • Understand how to improve short, medium and long term planning outputs
  • Put more science around and produce data to support decisions and check the accuracy of assumptions
  • Track shrinkage and forecast accuracy
  • Produce agent requirements and identify periods of under/over staffing
  • Track adherence to scheduled hours and manage holiday allocations
  • Understand the importance of tracking the agents’ use of activity codes.

The workshop will use simple Excel models which delegates can take away to adapt and develop to meet the needs of their centre. It will enable delegates to practice their skills in a safe environment and be in a position to apply their new skills as soon as they return to their team.

 

Attendees must:

  • Have previously attended the Planner’s Introduction to Resource Planning course or have prior experience (which will be evaluated by questionnaire before attendance of this course)
  • Have basic Microsoft Excel skills
  • Bring their own laptop (ideally with the ability to connect a USB stick)
  • Be able to provide details of how their current schedules are produced

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Tue 21 Jan 2020

Time: 9:30 am - 4:30 pm

Location: London

Who is it for?

Planners in small centres (up to about 30 agents) with limited experience and with no access to Workforce Management software.

Why should you go?

To improve your forecasting and scheduling models and outputs.

How much is it?

CCMA members: £349 + VAT additional places £299 + VAT

Non-members: £399 + VAT additional places £349 + VAT

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Go to Top